Get all of your FAQs answered!
Our goal with this FAQ is to answer any questions you might have at any point of the process. If you don’t see your specific question addressed here, our team is always just a message or phone call away and happy to help.
Before You Book
So how does this all work?!
Reusable totes are sturdy, stackable, and designed to make moving easier. Unlike cardboard boxes, they don’t need to be assembled and are less likely to collapse or tear during your move. Renting also means you don’t have to buy, collect, store, or dispose of dozens of cardboard boxes when you’re finished.
Our totes are available for a variety of moving and packing needs, including people moving homes, completing renovations, moving offices, students, and other customers who need temporary storage containers. We offer several packages as well as custom options to help accommodate different types of moves.
Yes! Our totes can be used for household moves, office and commercial moves, renovations, storage projects, and many other situations where you need a convenient way to pack and transport belongings.
Yes! Our totes can be used for household moves, office and commercial moves, renovations, storage projects, and many other situations where you need a convenient way to pack and transport belongings.
The number of totes you’ll need depends on the size of your home or office and how much you have to pack. Our packages are designed to make choosing a quantity easier, and you can also request additional equipment if you find that you need more. The minimum rental is 20 bins.
Please see this page for more info on choosing a number of totes for your order.
Our moving totes are 27″ x 17″ x 12″ inches.
In addition to moving totes, Otis Packing offers equipment and packing supplies that can help make your move easier, including dollies. You will love the roller dollies which make bringing your boxes down hallways or elevators easy-peasy. Coming soon we will have add-ons such as packing paper, mattress covers, etc.
At this time Otis Packing solely serves people who are in Saskatoon or nearby to Saskatoon. Anything beyond 30 mins of driving outside of the city, there will be an added charge of $1.25 per km, and we do not offer delivery outside of the province of Saskatchewan at this time.
Booking & Your Rental
So it sounds like a good idea- now how do I book?!
Choose the package that best fits your needs, select your rental period and the equipment you want, and complete your order through our website. Once your order is submitted, we’ll check equipment availability. Your rental is not considered confirmed until Otis Packing has confirmed with you that the equipment is available.
Your rental period is the length of time selected when you book and is identified on your invoice. If you later need additional time, contact us as soon as possible and we’ll do our best to accommodate your request, subject to equipment availability and any applicable additional rental charges.
We recommend booking as early as possible, especially during busy moving seasons. Submitting an order does not guarantee that equipment will be available, so booking ahead gives us the best opportunity to accommodate your preferred dates and delivery time.
Yes. After booking, you’ll be able to select your preferred delivery and pickup dates and times through our scheduling system. All delivery and pickup requests are subject to availability and are not considered confirmed until approved by Otis Packing.
Yes! Contact us as soon as you know you need additional equipment. We’ll do our best to accommodate your request based on availability. If your original order has not yet been delivered, you’ll generally just pay the difference for the additional equipment. If you’ve already received your order, an additional delivery fee may apply.
Yes! Please See Add-Ons page.
Usually, yes. Contact us as soon as possible if you need to change your rental dates, equipment quantity, or other details. We’ll do our best to accommodate changes depending on equipment and scheduling availability. Changing the dates without changing the length of your rental can generally be done at no additional charge, subject to availability.
Yes, but cancellation terms depend on how close you are to your scheduled delivery. If you cancel more than 48 hours before delivery, you may receive a refund less a 5% administrative fee. Cancellations within 48 hours generally receive an Otis Packing credit instead of a refund, less the 5% administrative fee. Once equipment has been delivered, cancellations are not eligible for a refund or credit.
We accept online payments only of either credit card- Mastercard, Visa, Mastercard, American Express, Discover,
E-transfer is also acceptable through the online website order.
I'm Booked. Now What?
Awesome- congratulations on your booking! See below for common questions.
After you submit your order through one of our website Package pages, we’ll check that the equipment you requested is available. Once availability has been confirmed and payment requirements have been met, you’ll receive confirmation and instructions for the next steps, including scheduling your delivery.
Yes. Your order is not considered a confirmed rental simply because you submitted it online. Otis Packing will email a confirmation of your rental after checking equipment availability and receiving any required payment.
You’ll select your preferred delivery date and time after booking. Delivery is scheduled through our booking system and is subject to availability. We recommend scheduling your delivery time promptly after confirming order of the package so you have the best chance of getting a time that works for you.
Someone must be available to accept the delivery during your scheduled one-hour delivery window. We’ll send an automated reminder approximately 24 hours before delivery.
Your equipment will be delivered to the address you provided in the checking out form. See pages under where it says ‘Book Package’ at the top of the website. Each of these package pages will have a check-out form for you to input the info we will need for your rental.
Please choose a location where the equipment can be safely delivered and where you’ll have adequate space to receive and use it.
Make sure someone is available during the scheduled delivery window and that there is a safe, accessible place for the equipment.
Contact us as soon as you know your plans have changed. We’ll do our best to adjust your rental dates, subject to equipment availability. If you’re changing the dates but keeping the same rental length, we can generally accommodate the change without an additional rental charge.
Just contact us as soon as possible. We’ll check availability and help you add additional equipment if we can. Additional equipment delivered after your original delivery may be subject to an additional delivery fee.
Using Your Totes
So the totes are here- how do you use these things?
Pack items securely and distribute the weight as evenly as possible. Don’t overfill the totes or make them too heavy to safely lift. Remember that each tote has a maximum weight capacity of 66 pounds.
Maximum weight is 66 pounds per tote. Thank you for not exceeding this limit.
Our totes are intended for normal household, office, and moving-related belongings. Use good judgment when packing and make sure items are appropriate for the container and can be safely transported.
The lids are attached directly to the totes and fold out to open. Please see our product page for clear images and video of what the tote looks like and how to close the lid securely.
Yes, but fragile items should always be packed and protected appropriately. Otis Packing does not take responsibility for damage to your belongings, so please take care when packing and transporting fragile items.
Yes! If you’re wanting to use the totes to store your items, please check out our College/Stow-a-way package . If you are requiring a longer or shorter period than 12 weeks of storage, please check out our Custom Packages.
Returns, Extensions & Everything Else
Help-I need to adjust my order! How can I do that? Also how does it work when the totes did their job? What happens with the totes now? See below for these answers and more.
When booking, you can select your preferred pickup date and time. Your pickup request is subject to availability and isn’t confirmed until Otis Packing approves it. We’ll send you a reminder approximately 24 hours before your scheduled one-hour pickup window.
Please make sure all rented equipment is together, accessible, and ready for collection. You don’t need to clean the totes as part of a normal return, although excessive dirt, debris, or pet fur may result in a cleaning charge.
The totes need to be accessible and ready for collection during your scheduled pickup window. If you won’t be available, make sure the equipment can still be safely accessed and collected as arranged.
Contact us (Otis Packing) as soon as possible by phone, text, or email. We’ll do our best to extend your rental depending on equipment availability, and we’ll let you know what additional rental charges apply.
As we want to ensure best quality of our totes for you and future users: The renter is responsible for damage beyond normal wear and tear. Excessive dirt, debris, or pet fur may also result in a cleaning fee.
If a tote is lost, missing, stolen, or not returned during the rental period, the renter is responsible for its replacement. The current replacement fees are $125 per bin and $150 per dolly.
Contact us directly via phone or text message at 514-291-5213, or by email [email protected]. We will be happy to help!
We can extend your rental after the totes have already been delivered, as long as the totes are available for the additional time. Extended rental periods are charged at the applicable daily rental rate.